By proceeding with your purchase of customized SEO services from CrossCadence (hereinafter referred to as the ‘Agency’), you are confirming that you have read and agree to the full terms of service, payment policy, cancellation policy, and refund policy outlined below.
TERMS AND CONDITIONS
Please read the Terms and Conditions in their entirety. This agreement documents the legally binding terms and conditions associated with CrossCadence and their services. These terms and conditions govern all preceding events and communications. If you object to any of the Terms and Conditions described below, do not proceed.
PAYMENT TERMS
Before the Agency begins work, your first non-refundable monthly payment is required to be paid in full. The Agency will send a monthly invoice to the email address on file for your customized SEO project. Your payment will be due upon the specified monthly due date found on your invoice. Late payment is considered a breach of contract entitling the Agency to suspend work until payment is received. Any changes or additions to the approved project scope are subject to additional fees and deadline extensions.
PROJECT TERMS
Agreeing to these terms and submitting your initial payment confirms approval of your personalized SEO proposal provided by the Agency. This proposal includes our scope of work and deliverables for your project.
Agreed upon deliverables can be expected within the second month of your project. Month one will involve foundational work, research, outreach, and additional strategic tasks that cannot always be provided in a tangible form. The Agency will keep an open line of communication and clear transparency every step of the way, and will send monthly reports for your review.
CONTRACT TERMS
If your project scope includes our monthly SEO services or monthly maintenance alone, your contract term is considered month-to-month and can be canceled within the parameters of our cancellation policy outlined below.
If your project includes our optional website build, then your contract will be prorated over the agreed upon term of 6 months or 12 months, according to your customized service package. This contract will remain in effect until the end of the agreed upon term and can be canceled within the parameters of our cancellation policy outlined below.
CANCELLATION POLICY
If you would like to cancel your customized monthly subscription to the Agency’s SEO services, please contact us at [email protected] to initiate the cancellation process.
THE AGENCY REQUIRES A WRITTEN 30-DAY NOTICE PRIOR TO CANCELLATION OF ALL MONTHLY SUBSCRIPTIONS.
In the event of a cancellation request, the monthly subscription account will be scheduled for closure at the end of said 30-day period. Although you may request to cancel your subscription at any time, your account will remain active until the cancellation period has ended.
A cancellation request does not constitute the end of this contractual agreement until the end of the 30-day period following your written request. At that time, your account will be closed and no further charges will apply.
If your project includes our optional website build, your account status will remain active for the bi-annual or full annual term and can be canceled upon the end of your agreed-upon term.
REFUND POLICY
The Agency does not provide refunds under any circumstances. Once payment has been submitted, the contract is considered paid in full for the following 30 days. All contractual deliverables will be provided over the course of your paid subscription period.
Our Agency’s mission is always to satisfy our clients and exceed your expectations; however, if you need to end your subscription at any time, you may send us a cancellation request and close your account within the parameters of our cancellation policy noted above.
No refunds will be provided.
If at any point you are not 100% satisfied, let us know immediately so that we can work on adjustments to better serve your specific needs.
If you have any questions or concerns about our payment policy, cancellation policy, or refund policy, please contact us via email at [email protected] or reach out to your personal account manager.
RESPONSIBILITIES OF THE CLIENT
In order for our Agency to provide its services effectively, the client shall be solely responsible for the following:
- Providing access to relevant accounts and logins required for the project
- Reviewing monthly reports to ensure expectations are being met (provided in written or video format depending on the project)
- Must understand and agree to minimum expectations of results
- Must engage aggressive review collection efforts
- Must collect before and after photos for Google My Business listing and website
- Must NOT make any changes to properties without consulting with the CrossCadence team first
- Must name one person as the sole point of contact.
- Keeping current payment information on file for recurring monthly payment submission
CONFIDENTIALITY
Both parties, CrossCadence and the client, assume the responsibility of complete confidentiality at all times.
They will not disclose, or permit the disclosure, of any confidential information including, but not limited to, marketing, sales, techniques, ideas, information, or data to a third party without prior written consent, excluding information in the public domain.
LIABILITY
The Agency will provide its services to you in a professional and efficient manner. Under no circumstances is the Agency or its employees, officers, directors, or affiliates liable for any losses due to delay in service deliverables, where the delay is because of unforeseen, natural, or ungovernable causes. The Agency will not be liable to you for indirect, consequential, exemplary, punitive, or special liability under the law of contract, torts, or otherwise.
SEVERABILITY
If any provisions are deemed by a court or other competent authority invalid, unlawful, or for any other reason unenforceable under applicable law, it shall be deemed severable and will not impact or affect the validity or enforceability for the remaining provisions. Any invalid, unlawful, or unenforceable provisions will be deemed as such. The rest of the provisions will continue to remain in effect until the end of this contractual agreement.
ENTIRE AGREEMENT
These Terms and Conditions, along with any other legal notices or disclaimers posted within this contract, constitute the entire agreement between you and the agency. The most current version supersedes all previous agreements.
The Agency reserves the right to modify or update these Terms and Conditions at any time. Accepting this agreement constitutes your formal acceptance of all updated Terms and Conditions. It is your responsibility to monitor and check for updates. Should you change your mind and object to any of the provisions within this contract, we ask that you contact your account manager to initiate your cancellation.
If you agree to these terms, simply click the ‘Agree’ button on your customized SEO package sign-up page and proceed. If you have any questions or concerns regarding the Terms and Conditions previously described, please contact us using the information below.
Email: [email protected]
Website: CrossCadence.com
Agency Address: 2519 N. Riley Rd
Buckeye, AZ 85396
Last Edited Date: June 18, 2022